Frequent questins

To register a claim, the first step is to click on the “Contact / Contact Form” tab located in the upper right part of the web page and from there the fields must be completed with the information requested until the request is registered.

They must upload the following scanned documents:

* Boarding pass or reservation confirmation for the flight affected by the incident.
* If there was an alternative flight assumed by you, the boarding pass corresponding to that flight and the proof of the price paid for the alternative or replacement flight purchased, if applicable.
* DNI or passport, of all affected passengers.
* If there are minors, the birth certificate and passport
* All receipts for expenses incurred as a result of the incident: food, drink, accommodation, transportation between the airport and the accommodation, phone calls, …
* Proof of other damages such as loss of work days, loss of vacation days, alternative flights with more stopovers than initially contracted, etc ..

In any case, before starting the claim, in less than 48 hours, one of our team members will contact you to check all the documentation.

Our rates are very clear: only if the airline company pays, we will collect our fees, which amount to 20% (plus VAT) calculated on the total amount charged.
In the event that it is necessary to go to court, 40 euros (plus current VAT) will be deducted from the amount that corresponds to you, per passenger, for management expenses.

You do not take any risk: we only charge if you receive compensation, so if our claim is unsuccessful, you do not have to bear any costs. Remember that we charge only when you receive your money.

Of course. You just have to send us your claim, by clicking here, and we will analyze your case, to see if your compensation was wrongly denied. In addition to the documents that we normally request, you must provide us with any response or information received from the airline, in order to proceed with the claim, if applicable.

Yes, provided that the amount of the voucher or supplementary compensation received from the airline is less than the compensation to which you are entitled. For example, if you are entitled to € 600 and the airline offers you a voucher for € 300 to be used with that airline, you are still entitled to € 300 compensation. You can also choose to return the voucher and claim the full amount of compensation. If you have voluntarily renounced your reservation in the case of overbooking, in exchange for certain benefits (for example, a voucher and a subsequent flight), in this case you are not entitled to compensation.

Yes, because breakdowns, technical problems are not considered an extraordinary circumstance and therefore the company is obliged to pay the corresponding compensation.

Yes. The airline, in addition to covering these expenses, is also obliged to pay the corresponding compensation

This can vary from 2 months to a year, if we have to go to court. After submitting the out-of-court claim, we give the airlines 10 days to reply or enter the amount claimed.
If the airline does not answer or make any payment, or reject the claim, we proceed to file a lawsuit in court. This can take between 4 and 8 months, depending on the Court itself. In any case, regardless of the duration of your claim, you can check the status of your claim through your username and password.

It may happen that the airline personally contacts you as soon as it receives our claim, with the intention of convincing you to accept less compensation or denying it. In those cases, you must tell them to contact us or inform us directly, without negotiating or agreeing on compensation on your own.
Otherwise, in case of receiving any type of compensation, monetary or not, directly from the company, you must inform immediately, having to pay in any case the fees established through the signed Collaboration Agreement / Transfer of rights with us.

European regulations are applicable if you travel from a country of the European Union with any airline, or if your destination is in a country of the European Union and you have traveled with an airline registered in the European Union (or Iceland, Norway or Switzerland) .

No. The important thing to be able to claim is that they are flights that depart from a Member State of the European Union; or flights departing from a third country to another located in a Member State, provided that the operating airline is a Community airline.

In order to act on their behalf, by means of the transfer of rights agreement, the personal data of the passengers are necessary: ​​full name, ID or passport and postal address, as well as the photocopy of the ID or passport itself. Each passenger gives us the right to collect the compensation to which they are entitled under the provisions of EC Regulation 261/2004 (articles 4 to 9) and / or according to the Montreal Convention (article 19) and / or according to the Warsaw Convention. The assignment includes both the power to claim and to collect any amount derived from the claim on their own behalf.

It is better to wait until the date of the flight in question passes to register the claim, and thus know all the consequences or damages that the incident has had.
However, it must be borne in mind that, in the event of cancellation, the passenger will not have rights to compensation if the airline informs of the cancellation:
a) at least 2 weeks in advance of the scheduled departure time
b) with an advance of between 2 weeks and 7 days with respect to the scheduled departure time and you are offered an alternative transport that allows you to leave no more than 2 hours in advance with respect to the scheduled departure time and arrive at your final destination less than 4 hours behind the expected arrival time
c) with less than 7 days in advance of the scheduled departure time and you are offered to take another flight that allows you to leave no more than an hour in advance of the scheduled departure time and reach your final destination less than 2 hours late with respect to the expected arrival time.

On many occasions, airlines invoke extraordinary circumstances with the aim of discouraging passengers from firmly pursuing their right to collect compensation, as many abandon the claims process. At other times, the airline offers discounts for future flights to convince you to waive your right to collect compensation.

In accordance with the regulations, the carrier responds for the prejudice caused, without prejudice to whether it is material or moral. Only, in order to recover these moral damages, it is necessary to initiate legal actions.

If all the information you provided is clear , the possibilties to obtain the indemnisation are 100%.

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